A Day in the Life
RCA Substance Abuse Counselor
A Day in the Life
The opioid epidemic in Massachusetts continues, deaths that involved synthetic opioids other than methadone (including fentanyl and fentanyl analogs) continued to rise with more than 28,400 overdose deaths in 2018. Too many MA families continue to suffer and lose loved ones to the disease of addiction.
As a part of RCA at Westminster, you will be joining the forefront of the battle against substance abuse in Massachusetts and help Recovery Centers of America bring high quality, affordable addiction treatment to those in need of help. The opportunity to make a difference in your community and save thousands of lives from the disease of addiction is what makes a career at RCA Westminster far more than just a job. At Westminster you will join a group of truly dedicated and compassionate professionals to make a real difference in the life of others.
Recovery Centers of America chose the location for RCA at Westminster based on the local need but also because of its incredible location, which is suitable for nature retreats and very scenic. We believe access to nature and beauty can be contributing factors to healing from drug or alcohol addiction. We also believe these same things make RCA at Westminster a fantastic place to work.
Since 2016, RCA Westminster offers comprehensive, individualized treatment services for a wide range of substance abuse issues, including alcohol, opiates, heroin, and methamphetamine. The campus offers a variety of evidence-based treatment protocols designed to effectively treat drug and alcohol addiction, as well as support long-term, meaningful recovery for patients and their families. Additional patient services include yoga and mindfulness meditation; family, group and individual counseling; educational seminars and outpatient treatment programs.
Join RCA at Westminster and help us save 1,000,000 lives one neighborhood at a time!
RCA WESTMINSTER LEADERSHIP
One of the keys to success for RCA at Westminster is great management. Its management team has a proven track record of high-quality addiction treatment. At RCA, we believe that strong leadership isn’t just great for the company, it’s also an opportunity to learn from the best and grow as a professional.
Chief Executive Officer
Kat Stevens is the CEO of Recovery Centers of America at Westminster and Interim CEO of Recovery Centers of America at Danvers. She has a BS in Psychology, with a concentration in Women’s Studies. She also has an MA in Counseling Psychology with concentrations in Cognitive Behavioral Therapy and Child & Family Interventions and is a Massachusetts Licensed Mental Health Counselor (LMHC). With over 13 years of experience in Behavior Healthcare, including 10 years of working especially with substance use and co-occurring disorder treatments, Kat has provided leadership in multiple modalities of treatment, including acute treatment services, inpatient and residential services, and community-based support professionals. In recognition of her outstanding achievements, Kat was awarded 40 under 40 Top Leader by the Worcester Business Journal.
Kat’s background is in project management, clinical treatment, direct care, training facilitation, and quality improvement, with clinical experience in CBT, suicidality assessment, motivational interviewing, group, individual, community-based, and family therapies. She also has experience working with diverse populations, such as trauma survivors, LGBTQI, adolescents, adults, and families. Stevens provides quality, patient-centered, individualized treatment to help engage and support patients and their families in a safe, therapeutic environment.
Meghan has a BA in Psychology and Criminology/Sociology, as well as an MA in Counseling Psychology with concentrations in Cognitive Behavioral Therapy and Child & Family Interventions. Wood is also a Massachusetts Licensed Mental Health Counselor (LMHC).
Director of Nursing
Kim has a Bachelor of Science degree in nursing. She has over 20 years of experience working in addiction treatment, including both inpatient and outpatient treatment settings. Kim is dedicated in providing quality, safe, and compassionate patient care for those facing the challenges associated with addiction.
Director of Admissions & UR
Anthony has a BA in Psychology with a focus on addiction. With a background is in law enforcement and private investigations, Anthony often interacted & helped those suffering from addiction and co-occurring disorders. Anthony joined RCA in 2017 and his main focus is providing world-class customer service and patient care.
TEAMS AT RCA WESTMINSTER
Click on any department to learn more about their function at Recovery Centers of America – Westminster.
The Admissions Department is the first point of contact for patients entering RCA’s facilities. Empathy and professionalism are key so new patients, who are just starting their recovery journey, feel comforted and reassured. Admissions works directly with the Mission Center at the King of Prussia office to obtain intake information for pre-screened, pre-authorized patients scheduled for admission in order to complete the admissions process at their respective facilities. Admissions professionals guide newly arrived patients through the full gamut of physical screening, performing Bio-Psycho-Social, Medical, & Psychiatric assessments, and entering patient health data and history into our Electronic Health Record System (Avatar) as necessary.
The Case Management Department is responsible for patient aftercare. Case Managers work directly with patients under their care, as well as alongside the clinical department. They also put together a discharge plan detailing where the patient will go after they finish their inpatient stay at RCA, follow up services, and treatments the patient will need.
The Clinical Department is responsible for implementing new programs and treatments, as well as also making sure all existing treatments are consistently meeting patient needs. They gather patient feedback and report relevant data up the chain. Clinical is also in charge of distributing printed educational materials such as workbooks, handouts, and patient assessments. Clinical consists of accredited experts in the field of addiction treatment who are expected to offer guidance and expertise to patients as well as the staff at their respective facilities. The Clinical Department also includes therapists who manage a wide profile of patient cases offering group, individual, and family counseling.
The Housekeeping Department is responsible for maintaining the cleanliness of RCA facilities. They perform day to day activities to ensure that all patient rooms and meeting spaces are maintained to RCA’s high standards.
The Human Resources Department manages a range of different functions at RCA facilities. This department is responsible for recruiting, screening, and interviewing qualified candidates. Human Resources also handles employee relations, payroll administration, benefits, and plays a strategic role in managing people and the workplace culture and environment.
The Medical Department is the highest authority when it comes to ensuring all patients are physically stable during their stay at Recovery Centers of America. Should a medical emergency ever arise, the Medical Department is on-call 24 hours a day, 7 days a week. Every patient entering an RCA facility undergoes a thorough health assessment by the Medical Department. The Medical Department determines which medication protocols are appropriate during detox, inpatient stay, and medication-assisted treatment where applicable. They also offer medical insight to the facility staff whenever necessary and provide guidance during admissions of medically complicated cases. Patients with co-occurring physical ailments rely on the Medical Department for assessments and treatment planning.
The Nursing Department’s key role is maintaining the physical stability and safety of all patients. Members of the Nursing Department perform regular rounds to consistently assess the physical wellbeing of monitored patients and administer medications when necessary. Nursing works under the guidance of the Medical Department.
The Quality Assurance Department ensures proper documentation occurs as required by law, as well as for internal company usage. They are also responsible for processing and responding to all incident reports originating at their home site. This department serves as Corporate’s independent oversight team, ensuring all operations comply with applicable laws, regulations, and rules such as State Regulations, Accreditors HIPAA, 42 CFR Part 2 and plays an essential role in preserving RCA’s integrity and reputation.
RCA’s Recovery Support Specialists are a very important part of the Clinical Department. Often the most common point of contact for patients, they maintain order at their respective facilities, guide patients to their scheduled groups and meetings, and ensure an efficient flow of day to day activities. They also offer one-on-one support to patients when appropriate. Recovery Support Specialists are compassionate and empathetic, they often form close bonds with RCA patients.
The Transportation Department provides patient transportation to and from RCA facilities, as well as takes patients on scheduled field trips and doctor’s appointments as necessary.
The Utilization Review Department acts as a liaison between our facility, our patients, and our patients’ insurance companies. They constantly communicate with insurance to advocate necessary treatments on the behalf of our patients and bill the insurance companies for patient time at the facility and services rendered. It’s their duty to make sure the care our patients need is paid for by their insurance.
EMPLOYEES TALK ABOUT WESTMINSTER
I honestly love working at RCA. The management work just as hard if not harder than they expect their staff to. The staff are all eager to help each other succeed and grow. There is a ton of room for advancement through the company and I honestly would love to retire at RCA.”
-Employee @ Westminster, MA
Top notch upper management team had taken over. This has led to positive change in policy and procedures which benefits both staff and patients.”
-Nurse @ Westminster, MA
Having worked in similar position with another agency I was immediately struck by the resources built in to the program to support our patients. Yes the facility itself is outstanding, but the dedication and compassion in the staff is incredible. I have seen staff go the extra mile for our patients because they genuinely care. I am seeing positive progress by leadership to address kinks and streamline processes to improve the day to day functioning and communication. I feel supported by leadership and have seen good teamwork between staff members.”
-Supervisor @ Westminster, MA